Professional
Telephone Training

Would you like the employees at reception to leave a professional impression over the phone­? Should your support staff have the self-confidence to give professional assistance to your customers?

Professional greetings, arrangement of appointments or even price negotiations, we can offer a comprehensive training focused on the needs of your business. During the training the participants will also gain competence in dealing with difficult situations or challenging customers through practical exercises.


Possible topics:

  • Tips for being confident on the phone
  • Voice mail messages
  • Dealing with challenging people/situations
  • Leave a message
  • International spelling alphabet
  • Preparation of written correspondence
  • Active and professional conversational skills
  • Friendly behavior and voice

The final topics of the training can be adjusted to meet the individual requirements of your business. We would be glad to submit our personalized offer to your company.

The training costs include all individually prepared training documents.

Information

Language

English


Certification

Upon completion you will earn a certificate.


Requirements

Required language level of English: level A2/B1